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Privacy Policy

Privacy Policy for Customers
Your privacy matters to Solchos Kefani (the “Company”“we”“SOLRIDE”, or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.
The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as https://www.solride.net or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of taxi hire services through a network of third party drivers and taxi operators, are collectively referenced as the “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.
If you have questions about this Privacy Policy, please contact us through email address provided on our website and/ or Mobile Application.

DEFINITIONS 
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

  1. Co-branded Services” shall have the meaning assigned to the term in paragraph 4(c) hereto.
  2. “Device” shall mean computer, mobile or other device used to access the Services.
  3. “Device Identifier” shall mean IP address or other unique identifier for the Device.
  4. “Mobile Application” shall mean application provided by us on the Device to access the Services.
  5. “Promotion” shall mean any contest and other promotions offered by us.
  6. “Protected Information”shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.

 

Information Collection And Use

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The current data fields that might be requested for are:

  • Email
  • Password
  • Name
  • Address
  • Mobile phone Number
  • Zip Code

 

Information We Collect as Your Access and Use our Service

  • In addition to any Protected Information or other information that you choose to submit to us, we and our third party may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
  • In case of booking via call centre, SOLRIDE  may record calls for quality and training purposes.
  • In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 20 feet.
  • Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.

 

Information Third Parties Provide About You

We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

 

Information Collected By Mobile Applications

  • Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
  • When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
    • Your preferred language and country site (if applicable)
    • The manufacturer and model of your mobile device
    • Your mobile operating system
    • The type of mobile internet browsers you are using
    • Your Geo-location
    • Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
    • Information to allow us to personalize the services and content available through the Mobile Application

Information Collected By Drivers

This Privacy Policy shall not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs, while providing you a ride on a cab booked using the Services, or otherwise, which is not provided by us.
Link to privacy policy of third party service providers used by the app

    • Google Play Services